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Sustainability and Accounting Metrics (SASB)

GOL aims to be a world leader in making aviation more sustainable. And by providing ESG data to investors, the Company hopes to encourage the airline industry as a whole to tackle climate change, social inequality and governance issues by becoming more sustainable, inclusive and transparent. GOL reports relevant ESG information to investors in accordance with the Sustainability Accounting Standards Board ("SASB") standard for the airline industry.

1. Sustainability Disclosure Topics & Accounting Metrics

Topic Accounting Metric 2020 2019 2018 2017
Greenhouse Gas Emissions Gross Global Scope 1 emission (metric tons CO2) 3.524.184 3.524.184 3.524.184 3.524.184
(1) Total fuel consumed (Gigajoules, GJ)
(2) Percentage alternative (%)
(3) Percentage Sustainable (%)
(1) 48.453.293
(2) 0
(3) 0
(1) 48.453.293
(2) 0
(3) 0
(1) 48.453.293
(2) 0
(3) 0
(1) 48.453.293
(2) 0
(3) 0
Labor Practices Percentage of Active workforce covered under collective bargaining agreements (%) 100% 100% 100% 100%
(1) Number of work stoppages (days)
(2) Total days idle (days idle)
(1) 0
(2) 0
(1) 0
(2) 0
(1) 0
(2) 0
(1) 0
(2) 0
Competitive Behavior Total amount of monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations (R$) 0 0 0 0
Accident & Safety Management Number of Aviation Accidents (#) 0 0 0 0
Number of governmental enforcement actions of aviation safety regulations (#) 0 0 0 0

2. Operacional Metrics

Operacional Metric 2020 2019 2018 2017
Available Seat Kilometers (ASK MM) 25.142 51.065 48.058 46.694
Passenger Load Factor (%) 80,1% 82,0% 80,0% 79,7%
Revenue Passenger Kilometers (RPK MM) 20.127 41.862 38.424 37.230
Revenue Ton Kilometers (RTK MM) 1.650 3.568 3.407 3.350
Number of Departures (#) 124.528 259.377 250.040 250.654
Average Age of Fleet (years) 11,0 9,9 9,5 9,2

3. Additional Metrics

Environmental 2020 2019 2018 2017
Fuel Total Fuel Consumed (liters x 1,000 /ASK) 38.8 28.9 29.2 29.5
Gross global Scope 1 emissions Greenhouse gas (GHG) emissions/flight hour (tons CO2)
Greenhouse gas (GHG) eliminated (tons CO2)
Greenhouse gas (GHG) compensated (tons CO2)
9.4
37,909
0
8.7
92,221
0
8.3
70,606
0
8.1
138,910
0
Social 2020 2019 2018 2017
Labor Relations Employee Gender (% Male/Female)
Age: Under 30 years (%)
Between 30 and 50 years (%)
Over 50 years (%)
56/44
26
63
11
55/45
26
62
12
55/45
29
60
11
55/45
26
63
11
Customer & Company behavior Customer Satisfaction Index (SMS score)
On-time Departures (%)
Flight Completion (%)
Lost Baggage (per 1,000 pax)
8.07
93.22
97.92
2.10
8.28
88.98
98.10
2.09
8.39
91.82
98.49
2.03
8.33
94.61
98.50
2.06
Governance 2020 2019 2018 2017
Management Independent Directors (%)
Participation of Woman in Leadership Positions (%)
55
35
50
33
44
38
44
37
Committees and Policies Number of Committees: All With Independent Members Included
Compliance Policy (on IR Website)
Disclosure of Information and Securities Trading Policy (IR website)
5

5

5

5

Shareholder Meetings Representation of Voting Capital at the Shareholders Meetings (%) 100 100 100 100

Greenhouse Gas Emissions

GOL remains committed to environmental protection and fighting climate change. In line with its positioning, the Company monitors its greenhouse gas emissions and continuously seeks to implement operational improvements, adopt new technologies and improve procedures to contribute to reducing such impacts.

Additionally, although the supply of sustainable aviation fuel in commercial scale is not yet a reality in the short-term, the organization monitors regulatory and operational advancements related to this issue, collaborating in discussions on the transformation of the aviation sector’s energy matrix. Therefore, the Company works together with the Brazilian Biodiesel and Biokerosene Union (Ubrabio) and the Brazilian Airline Association (Abear).

The Company also has an action plan to comply with the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA). Measures planned by GOL are in line with the positioning of the Brazilian Ministries of Infrastructure and Foreign Affairs, the Civil Aviation Secretariat (SAC) and the National Civil Aviation Agency (ANAC), that proposed that Brazilian aviation shall join the offsetting scheme as from 2027, when participating in CORSIA will be mandatory.

Regarding the monitoring of total greenhouse gas emissions, GOL reports that in 2019 it generated 3,610,533 tons of CO2e, 4.43% more than in 2018 (3,457,393 tons of CO2e). The greatest impact on this figure was due to scope 1 emissions (from sources that belong to or are controlled by the Company), that increased by 3.83%. This scope includes emissions from QAV consumption, that totaled 3,522,302 tons of CO2e and represented 0.0803 kilos of CO2e per ASK, up by 1.13% versus 2018.

Also, in 2019, scope 2 emissions (purchase of electricity) and scope 3 (other emissions throughout the value chain) increased by 29.47% and 37.01% respectively.

Operational Safety

Safety is a non-negotiable Value at GOL and all Employees are committed to it. For this belief to be materialized in our organizational processes and practices, GOL has a robust Operational Safety Management System, that encompasses policies, procedures in line with international standards, risk management, analytical and predictable technologies, among others.

GOL goes through the Operational Safety Audit (IOSA) from the International Air Transportation Association (IATA), that aims to assure the high safety standard of its operations. Throughout 2019, the Company strengthened the base of its Operational Safety Management System, in preparation for the extensive recertification process that takes place every two years, and the next one will be in 2020.

Preparation includes, for instance, a review of operational safety procedures. Recently, documents related to the skills of operational quality auditors, to the prevention reporting system and the audit flow were updated, as well as the Operational Safety Management Manual (MGSO in Portuguese).

In 2019, GOL carried out other important management projects and improvements, among which the Company highlights:

Review of Operational Safety Forums

Led by the Chairman of the Operational Safety Support and Action Board, Sérgio Quito, this new Forum structure aims at fostering the commitment of leaders, more effectively addressing the initiatives the Board resolves on; empowering Employees in charge of quality control of each operational department; and fostering operational safety culture.

Creation of the Monitoring Program for Partners

The new Program sets forth clear guidelines and rules for the monitoring of operational safety of domestic carriers with whom GOL has codeshare and interline agreements, creating tools such as the Safety Board, follow-up meetings, analysis of executive summaries, among others.

Introduction of Safety Targets in the NODSO index

Twenty-four Safety Targets were prepared, that are divided into eight operational departments. Those targets were included as metrics for the Great Level of Operational Safety index (NODSO in Portuguese), to contribute to the engagement of operational departments and the promotion of a safety culture.

Development of a new risk management process

A new assessment and mitigation process for operational safety risks was implemented, which involved an extensive gathering of data. This initiative originated over 13,000 prevention reports that guided a series of internal improvements.

GOL will continue to act on the Great Level of Operational Safety index (NODSO) in 2020, through quality audits in the operational departments and third-party suppliers; creation of prevention reports and the monitoring of Safety Targets.

In 2019, GOL did not record accidents with own operations in accordance with Annex 13 of the Convention on International Civil Aviation from the International Civil Aviation Organization (ICAO). The Company was also not subject of governmental actions from the National Civil Aviation Agency (ANAC), the United States Federal Aviation Administration (FAA), the European Aviation Safety Agency (EASA) and other equivalent domestic agencies related to aviation safety, including, among others, maintenance, transportation of hazardous material, drug tests, records and reports, training and noise.

It is important to note that, since the decision to ground MAX aircraft in March 2019, GOL periodically attends meetings with Boeing, the jets’ manufacturer, and IATA special committees and monitors the process carried out by the aviation administrations involved. Internally, GOL monitors the condition of the aircraft that remain on ground and maintenance actions that are performed.

Regarding the unplanned maintenance of 12 NGs, the Operational Safety team monitored all maintenance processes related to the new airworthiness guidelines issued by the manufacturer. Additionally, it performed an extensive risk analysis on the jets temporarily added to its fleet.

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