Continuous and Consistent Evolution
We have been leading a consistent transformation movement to place our business in an even higher sustainability level, so that our skills and capacities may boost our positive impacts on Everyone: Customers, Investors, Employees and, in a broader sense, society and the environment.
GOL’s new Strategic ESG Management Model is under development and includes defining goals, operation axis, targets, action plans with listed priorities, key monitoring indicators and governance features, which will be guiding our view for the future in the ESG perspective. In 2021, to reach these deliverables, we began a robust internal diagnosis to identify strengths, weaknesses and synergies, including sector analysis, the use of assessment tools based on market benchmarks, and digital interviews and consultations with the Senior Management and strategic stakeholders.
As a part of GOL’s new Strategic ESG Management Model, we updated GOL’s ESG Materiality Matrix, which reviews the priority topics for the sustainable management of the business from the perspective of the Company itself and its strategic stakeholders. The matrix consolidation led us to acknowledge as our current priorities:
- Generation and distribution of economic value
- Innovation and digital transformation
- Prevention of and fight against corruption
- Climate and energy management
- Sustainable supply chain management
- Staff appreciation and care for people
- Diversity and inclusion, and operational safety
Given that key ESG topics require a multidisciplinary approach and the engagement of several departments, we have strengthened the performance of GOL’s ESG Committee (non-statutory). In its first year, the Committee was a space to discuss ideas, share experiences, report the status of social & environmental projects, come up with solutions and decide on strategic initiatives. Representatives of the Board of Directors, the Senior Management, Sales, Marketing & Customer Vice Presidency and seven corporate departments, in addition to internal and external experts participated in the committee.
Inside ESG GOL‘s management
GOL has made consistent progress in its environmental management, especially regarding the efficient use of aviation fuel, which accounts for 98% of our CO2 emissions. In addition to the gradual transition of our fleet to a model that uses 15% less jet fuel, there are projects geared towards sustainable fuel efficiency, offsetting and support.
- Neutralization – We are Latin America’s first airline to publicly set the goal to reach zero net CO2 emissions by 2050 and we have made progress towards this goal. Our commitment is aligned to the action plan to comply with the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA).
- More efficient fleet – We ended 2021 with 28 737 MAX 8 aircraft, which uses 15% less jet fuel than the 737-800 NG aircraft. Jet fuel consumption generated emissions of 0.0725 kgCO₂e/ASK, indicating an 8% reduction for said period. By the end of 2022, we will have 30% of our fleet with 737 MAX 8.
- Offsetting – We launched a platform to offset CO2 emissions from air travel as well as two carbon-neutral routes for iconic ecotourism destinations (Fernando de Noronha and Bonito).
- Transparency – We were the first Brazilian airline to join the Brazilian GHG Protocol Program (Golden Seal since 2011). Every year we report our CO2e emissions in the Carbon Disclosure Project (CDP) and we are part of B3’s Carbon Efficiency Index (ICO2 B3). We voluntarily joined the Carbon Pricing Leadership Coalition (CPLC) and report information in line with the Task Force on Climate-related Financial Disclosures (TCFD) guidelines.
- Support to SAF – We support the development of sustainable aviation fuels (SAF), promoting the structuring of a Brazilian regulatory framework for the production of these fuels. We also participate in discussions of the Brazilian Future Fuel Program, we are members and founders of several Biokerosene Platforms, we participate in the Brazilian Biodiesel and Biojetfuel Union (Ubrabio) and other organizations related to the topic.
- Certification – After being the first Brazilian airline to have successfully completed an IEnvA assessment for environmental management, we are working towards completing the IEnvA Stage 2 assessment, which will award GOL a complete validation of our Environmental Management System (SGA in Portuguese), in a level similar to ISO 14001.
Caring for people is something that is embedded in everything GOL does. Within the pandemic scenario, the Company has maintained its workforce and required employees to get vaccinated. At the same time, GOL has made progress in terms of diversity, training and work safety, among other topics, and GOL Institute has continued to support projects that transform society.
- Team of Eagles – GOL continued to stand out as the only airline in Latin America to maintain its boarded team during the pandemic. We ended 2021 with 15,002 Employees, slightly more than the 14,800 workers in 2020.
- Diversity – We released a Diversity Manifesto, which marks a new moment in our management of this theme, with more dialog and commitments. Currently, GOL has 06 affinity groups with annual work agendas focused on the following topics: Racial Equity, Gender Equity, LGBT+, Accessibility, Generations and Environment.
- Development – The Eagle Academy represents an evolution in the learning journey of Employees and has reached more than 1.1 Million training hours by 2022, averaging more than 60 hours of training per Employee.
- Health – We care for our Employees’ integrity. Besides requiring them to get the Covid-19 vaccine (98.5% of Employees had already received the second dose by the end of 2021), we improved health and safety management and reduced the total number of accidents by 18%.
- Social action – Through the GOL Institute, throughout 2022, we supported 51 social institutions with the donation of 3,903 airline tickets. During the pandemic, we contributed to the National Immunization Plan, transporting free Covid-19 vaccines to several locations, in addition to other solidarity actions.
- Customer satisfaction – We constantly monitor our Customers’ opinions and insights about our services through the Net Promoter Score (NPS), the Customer Service System (SAC in Portuguese) and the Opina GOL Survey.
GOL has high-principled corporate governance practices, grounded on its Code of Ethics, organizational policies as well as market benchmark practices. The Company relies on consistent management mechanisms to prevent and fight conflicts of interest, corruption cases, among other breaches to laws and misconducts.
- Corporate governance – We are listed on B3’s Level 2 of Corporate Governance, have an independent Board of Directors and ensure transparent financial operations.
- Transparent Guidelines – We have several policies and guidelines, including the Policy for Trading Shares and the Material Fatcs Disclosure policy, and we are subject to arbitration at the Market Arbitration Chamber, as established in our Bylaws.
- Compliance – We have a robust ethics and compliance program, named Right Path, which for the past three year has contributed to strengthening the integrity culture across the Company. Through the program, we prevent and detect ethical misconduct risks, including corruption risks, respond to them and improve their management.
- Ethics Channel – For those who wish to report their concerns regarding ethical matters at GOL, we made the Ethics Channel available, which ensures confidentiality, anonymity and protection against retaliation.
- LGPD – The Privacy Office is geared towards ensuring compliance with the Brazilian General Data Protection Act (LGPD, in Portuguese), safeguarding the personal information we have access to. Additionally, we continually invest in Information Security.
- Operational safety – We have a robust Operational Safety Management System. In 2021, we received our sixth recertification in the Operational Safety Audit (IOSA) program, granted by IATA. We also consolidated 36 safety goals that comprise the Great Level of Operational Safety index (NODSO in Portuguese).